Standard of Communication

Vehicle Submission & Contact Standards

Facilitator Communication Rules (EST Time Zone)

Contact Hours

📞 Call Hours:
Mon–Fri 09:00 – 18:00 EST
Sat 10:00 – 14:00 EST
Sun Closed

💬 Message Hours:
Mon–Fri 08:00 – 20:00 EST
Sat 09:00 – 16:00 EST

⏰ Outside these hours, messages receive an auto-reply and are reviewed next business day.

📤 How to Send Vehicles

All vehicles must be sent in one message following this exact format 👇

Required info (copy + fill):

VIN:

Year:

Make/Model/Trim:

KM:

Asking Price:

Location (City, Province):

Condition Note:

BOS/Sticker Included: Yes/No

Attach 2 images (required):
1️⃣ VIN_BOS.jpg → Bill of Sale (full-page, clear photo)
2️⃣ VIN_STICKER.jpg → Window Sticker (Monroney, clear photo)

File naming example:

• JTJBG11A702345678_BOS.jpg

• JTJBG11A702345678_STICKER.jpg

🧾 Example Message

VIN: JTJBG11A702345678

Year: 2025

Make/Model/Trim: Lexus LX600 F Sport

KM: 15,400

Asking: CAD $84,900

Location: Toronto, ON

Condition: Accident-free, 2-owner

BOS/Sticker Included: Yes

(Images attached: JTJBG11A702345678_BOS.jpg, JTJBG11A702345678_STICKER.jpg)

📬 Where to Send

💼 Primary Channel (required):
➡️ Pumble → Send to: Manager

Subject: Vehicle Submission — VIN: <17 Digits>

⚠️ Pumble submissions are reviewed first. WhatsApp and SMS are backups only.

💡 Quick FAQ

Q: What’s a BOS?
A: Bill of Sale — photo of the full sales document showing VIN and seller info.

Q: What if the sticker is missing?
A: Write “Sticker missing” under BOS/Sticker field; review priority drops.

Q: Can I add car photos?
A: Optional — name them VIN_PHOTO1.jpg, VIN_PHOTO2.jpg.

⚠️ Reminder

• ❗ All vehicles must be sent via Pumble first.

• ❗ Submissions not following this format will not be reviewed.

• ❗ Calls or texts outside business hours = auto-reply only.

• ❗ Use your real name or company when submitting.