VIEW UPDATE BUYERS LIST
Purpose
To help CarManana buyers understand the dealership process from lead submission to final payment — with specific steps for paying via corporate wire or certified bank draft funded by the corporation. Buyers walk in as ordinary retail consumers, pay cash, and ensure documentation is clean for export.
Role
Online inquiries (website, AutoTrader, Facebook, etc.) are captured in the dealership CRM.
Handled by
BDC (Business Development Center) or Internet Sales Rep
Their Objectives
Respond within 5–15 minutes
Convert leads into showroom appointments
Maintain follow-up until deal is closed
Buyer Strategy
Keep it simple: ask if the car is available.
Request VIN and all-in price in writing.
Do not overshare — stay in retail consumer role.
Role
Greets you, presents the car, handles test drive, collects ID and details. Passes deal to Desk Manager.
Their Objectives
Units sold (10–20+ monthly)
Gross profit per deal
CSI (Customer Satisfaction) scores
Buyer Strategy
Act as a regular retail buyer.
Provide basic info only.
Push for a written price quote.
Role
Approves price, trade values, and discounts. Prepares BOS (Bill of Sale).
BOS Includes
VIN and mileage
Sale price, taxes, and fees
Deposit amount
Buyer and seller details
Buyer Strategy
Double-check VIN and numbers.
Confirm deposit refund terms.
Keep everything in writing.
Deposits hold the vehicle in good faith.
Paid by card, draft, or e-transfer.
Collected by Sales Consultant, processed by Accounting, tied to deal in DMS.
Sales Manager, Finance, GSM/GM see deposits in daily reports.
Refunds
Must be approved by manager.
Returned to original method unless BOS says otherwise.
Buyer Strategy
Keep deposit small (200–1,000).
Always get a receipt.
If deal fails, demand written refund confirmation.
Role
Introduced after BOS is signed. They finalize financing or cash paperwork.
Their Objectives
Push financing and protection add-ons
Increase back-end gross profit
Finalize Purchase Agreement
Buyer Strategy (Cash Buyer)
Say: “Paying cash, no financing required.”
Decline add-ons politely.
Review Purchase Agreement carefully before signing.
CarManana controls all payments. Buyers never handle funds directly. Final balances are paid by the corporation through one of the following methods:
Method A – Corporate Wire to Dealer
Obtain dealer’s official wire form on letterhead.
Initiate wire directly from corp account with memo: Deal #, VIN, Buyer name.
Save SWIFT/wire confirmation.
Email confirmation to dealer Accounting and Sales/Finance Manager.
Wait for written notice from dealer Accounting that funds are posted.
Only after funds clear should pickup or transport be scheduled.
Method B – Certified Bank Draft (Deposited by Corp)
Corp issues certified draft payable to the dealership (or buyer’s name if dealer requires).
Draft is deposited directly into the dealership’s account by the corporation — not by the buyer.
Dealer Accounting provides a receipt showing funds applied to VIN/Deal #.
Written confirmation of clearing is required before delivery.
If deal is canceled, dealer must provide a written refund plan and timeline back to corp.
Buyer Script (if asked about payment)
“My bank is handling the payment directly. Once it clears, I’ll just wait for you to confirm delivery.”
Delivery
Vehicle is released only once Accounting confirms funds are received and posted.
Sales Consultant contacts buyer to schedule pickup or transport after clearance.
Sales Consultant: sees customer info, deposit taken.
Sales Manager: sees pricing, deposits, deal structure.
Finance Manager: sees contract, payment type.
GSM: sees all deals and gross profit reports.
GM: full oversight of funds and compliance.
Accounting: handles deposits, wires, drafts, and refunds.
Dealer will not issue BOS after deposit.
“Non-refundable” deposit without written reason.
Verbal-only agreements.
Extra products added into Purchase Agreement.
Dealer insists on financing despite cash proof.
Dealer delays posting wire or draft to deal.
Get VIN, BOS, and all-in price in writing.
Pay deposit small, always get a receipt.
Pay final balance by corporate wire (with memo) or certified draft funded by corp.
Email proof of payment and request written posting confirmation.
Never take delivery until dealer confirms funds cleared.
Save all paperwork (BOS, deposit, wire/draft confirmation, final Purchase Agreement) in the VIN folder.
If canceled, demand written refund plan with timeline and reference number.
Dealerships are designed to protect profit, but when you control documentation, payment method, and delivery, you control the deal.
As a CarManana buyer, keep the story consumer-level, move funds cleanly through corp wires or drafts, and make sure every step is documented in writing.
Knowledge plus process equals leverage.