Due Diligence Process (Anonymous Vehicle Verification)

Purpose
Ensure the accuracy of vehicle details and prevent misunderstandings by collecting factual information before entering a formal negotiation. An anonymous inquiry is used strictly for information gathering and to confirm accuracy before a buyer(facilitator) identifies themselves.

1. Purpose of an Anonymous Inquiry Call

An early, general-information call allows:

• Verification of whether a vehicle is new or previously driven

• Confirmation of mileage

• Confirmation of optional equipment (e.g., PPF, accessories)

• Clarification of availability

• Clarification of any dealer-installed items

• Clarification of any cosmetic or transport-related markings

This process reduces the chance of errors when the buyer officially engages the dealership.

2. Due Diligence Steps

Step 1 — Gather Listing Information
Collect the VIN, stock number, and any posted description.
Save this to the vehicle file.

Step 2 — Anonymous General Inquiry Call
Using a neutral/dummy phone number, call the dealership’s sales department and ask general product questions to confirm the accuracy of the listing.
This is a common automotive practice for verifying market information.

Questions to confirm:

• Whether the vehicle is new or demo

• Current mileage

• Whether PPF or accessories are installed and where

• Whether the unit has any noted cosmetic issues

• Whether the VIN is available for immediate sale

• Whether a deposit or hold exists

This step ensures the buyer understands the true condition before proceeding formally.

Step 3 — Request Photos (If Needed)
If clarification is needed, request photos from the salesperson:

• Exterior walk-around

• Odometer

• Interior

• Window sticker

• Any areas where PPF is claimed

This helps confirm accuracy of the listing.

Step 4 — Compare With BOS Draft
Once a BOS draft is provided:

• Mileage must match the inquiry

• Optional equipment claimed must appear in the BOS

• Trim, colours, and pricing must match

• No details should change unexpectedly

Any inconsistencies must be clarified before approval.

Step 5 — Proceed to BOS SOP
If all information is consistent and accurate, move forward using the BOS process.